KLM has performed a pioneering role in international aviation since its establishment in 1919. Its resourceful, customer-oriented and reliable employees form the strong foundations that have made this possible. KLM is pursuing an ambitious policy in the field of Corporate Social Responsibility for the benefit of customers, employees, society, and the environment. KLM is striving to become a smart leader in the airline sector and to set an example to others; a visionary, innovative, contemporary leader, committed from the heart to people and the environment. And for the fourth time Air France KLM is listed on the Dow Jones Sustainability index.