Welcoming and Ticketing

How to do ticketing at the door and how to provide information

One of the most important things for the person at the door, is to be well informed about everything related to the dinner.

Here is a list of things required at the door:

  1. Laptop with wifi
    A macbook from Mediamatic or your own.
  2. An internet page open with Stager - Tickets - Door Sales
    Chrome works best with Stager.
  3. An ipad
    Make sure it is charged and that you are logged into the Stager and SumUp app.
  4. SumUp machine
    Make sure it is charged, make sure it is connected to the ipad and make sure you know how to turn it on and off.
  5. Menu's to hand out
    Make sure you know what is on the menu and especially the drink pairing, this makes a good impression.
  6. Coasters for drink pairing
    Count the amount you have at the door and do not put all of them on your table, people tend to take them.
  7. Paper to keep track of visitors, drink pairings and allergies and pen
    Make sure you know how this paper works and write down when someone has an allergy.
  8. Walkie-Talkie (Optional)
    The walkie-talkies are in the Technical space on the first floor, make sure that they are charged and that everyone knows which channel they should be on.
  9. Printed Guest list (Optional)
    This might be handy in case you feel you need a better overview and many people are paying at the door.

Here is a list of things that you have to do:

  1. Welcome the visitor personally
  2. Ask for their ticket
  3. Scan it
  4. In case they did not buy a ticket yet, ask them if they are a student or an artist and accordingly fill in the correct amount in SumUp
  5. Fill in on Stager - Tickets - Door Sales
  6. In case they did not buy an Alcoholic Drink Pairing, ask if they would like one
  7. Use the SumUp machine to let them pay for the drink pairing
  8. Fill in on Stager - Tickets - Door Sales and select Drink Pairing
  9. Ask for allergies
    1. Instruct them to tell the BarStaff when they are seated at the table that they are the one with a ... allergy
    2. Tell the contact point that there is someone with a ... allergy.
  10. Tell/show them where they can hang their coat
  11. Tell/show them where to go next
  12. Wish them a great/nice/fun/... evening
  13. Ask if they are okay with pictures (optional)

In case there is a question about the evening or about the food that you do not know, ask the contact point.

The flame glass tube should normally be placed at the entrance too. Before the event starts, check if there's gas left or not. In case you have that, please make sure you bring it inside and close the gas at the end of the ticketing session.